If you have a live trading account and have any questions regarding trading, please use the Live Help button to the right.

NOTICE: We cannot execute orders via live chat. Orders must be executed over the phone.

If you are experiencing problems with the execution of your orders, and wish to trade by phone, you should immediately contact a live representative by calling our dealing desk, 24 hours a day, at:

1-212-563-5151 or 1-212-563-6454 to execute your orders over the phone. ATTENTION: This telephone number is for emergency situations on live accounts only! For all technical problems with demo accounts call to 1-212-563-2100, ext. 231.

Please be advised that dealing desk personnel will only handle order related inquiries and will not answer technical or organizational questions. Orders can only be executed via direct telephone contact with the CMS dealing desk.

For all dealing inquiries and complaints please contact: dealingsupport@cms-forex.com

For any technical issues and technical support please contact: techsupport@vtsystems.com

For any account sign-up or contract inquiries please contact: customerservice@cms-forex.com

For all other issues: Please contact info@cms-forex.com

Transferring Funds: If you have more than one trading account and need to transfer funds from one account to another, you can do so only during our office hours from 9 AM to 7 PM EST Monday to Friday by sending us a signed withdrawal request form. No telephone funds transfers are possible! Dealers are not authorized to discuss and execute such fund transfers!

Click below to open:

Funds Transfer Form (.DOC) or
Funds Transfer Form (.PDF)

RULES OF ETIQUETTE TO MAKE PHONE ORDERS:

You are calling the dealing desk:

My name is (Trader's Name), account ID number XXXX and my password XXXX.

Example: Trader; "Hi, My name is Joe Smith, account number 5029 and password - joe."
"Please give me a price on dollar/yen for 3 lots."

The dealer will respond with a 2-way price quote.

Example: Dealer; "105.10-15"
This means that you may buy dollar/yen at 105.15 or sell it at 105.10.

To buy it, you can say any of the following: "15", "I buy", "I buy at 15", "mine", or "mine at 15".
To sell it, you can say any of the following: "10", "I sell", "I sell at 10", "yours", or "yours at 10".

Example: Trader; "I buy at 15."

You would normally have 3-5 seconds to respond prior to a price change, depending on market volatility. If no response is given and the price changes, the dealer will say "change," "price change," "off," or "your risk," in which case you may ask for the updated price.

If you do respond with a buy or sell order, the dealer will say "done" or otherwise indicate that your trade has been executed. You may then set a stop-loss and/or a limit on your order.

Example: Dealer; "Done"
Trader; "Place a stop-loss at 104.80 and a limit at 106.00"
Dealer; "Got it." (The dealer will then hang up)

*Please note, however, that orders placed via telephone will not show up on the system immediately because they must be entered manually by the CMS staff. It may therefore not appear on your system for several minutes.